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Member Relations and Programs Manager

Member Relations and Programs Manager

Business & Industry Association

The BIA is New Hampshire's statewide chamber of commerce and leading business advocate. Our mission is to promote a healthy business climate and robust economic future for New Hampshire. Through our advocacy efforts we shape and advance business-friendly public policy that supports the growth and prosperity of New Hampshire’s business community. The BIA represents 400 member businesses across all industry sectors. Membership in the BIA offers a variety of benefits including, access to high quality networking opportunities, professional development programs, educational and social events, marketing products and more.

The BIA is excited to announce a new role within our organization: Member Relations and Programs Manager. This new role is responsible for planning, managing, and coordinating a variety of key membership and program initiatives that are essential to the growth and health of the BIA. This role serves as the staff lead on membership retention and engagement efforts and engaged in significant external facing outreach, communication, and customer service with current BIA members and new member prospects.

The Member Relations and Programs Manager will work collaboratively with the BIA’s top-notch, integrated, professional staff to advance the mission of the organization and ensure the continued growth and success of the BIA. Key responsibilities include but not limited to:

  • Serve as staff lead on membership retention and engagement efforts
  • Drive the growth of the BIA by coordinating and planning new member sales efforts
  • Serve as staff lead on identifying, developing, and maintaining prospect lists and engaging staff, Board members, and members in providing new member prospect ideas
  • Develop marketing materials and content for use in membership efforts
  • Ensure the BIA membership database is maintained with up-to-date information
  • Serve as staff lead on exploring new benefit programs that will enhance the BIA’s value proposition to current and new members
  • Coordinate membership orientation sessions to engage new members in the BIA
  • Provide event planning and management support to BIA staff.


  • Bachelor's degree
  • 3+ years of experience working in sales, customer service, account/program management, marketing, nonprofit management, or a related field
  • Excellent oral and written communication skills
  • Strong organizational and project management skills
  • Team-oriented mindset that excels at collaboration
  • Strong interpersonal skills. Enjoys networking and relationship building
  • Ability to anticipate and solve problems quickly
  • Proficiency in Microsoft Office Suite of products. Familiarity with sales or membership database systems a plus.

Ready to apply?

Email cover letter, resume, and salary requirements to No phone calls please.

The BIA offers a competitive salary, commensurate with relevant work experience, abilities, and skills along with a strong benefit package that includes health insurance, 401(k) retirement plan, and paid leave and vacation time.

Working at the BIA offers a welcoming, creative, and exciting work environment that provides the opportunity to shape of the future of the state of New Hampshire and its business community by working with our state’s leading business and public policy leaders.

Read the full job description here.

Additional Info

Job Type : Full-Time

Education Level : Bachelors Degree

Experience Level : Mid to Senior Level

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